TrueCount support
Help with purchases, your credit backup and ads, and how to reach us.
Contact us
Email admin@monarchgames.io and we will reply as soon as we can. For anything about purchases or your credit backup, include your Support ID. You find it in the app under Settings, Purchase History. It helps us find your records and contains no personal information.
Common questions
- My purchase did not arrive. What do I do?
- Open Settings, Purchase History in the app and tap Verify Purchases. The app checks your purchases with Apple again and delivers anything missing. Still stuck? Email us with your Support ID.
- I reinstalled the app. Where are my credits?
- Your credit balance is backed up to iCloud. Sign in to the same iCloud account and the app restores it soon after the first launch.
- Is this real-money gambling?
- No. Credits are for entertainment only. They have no real-world value, cannot be transferred or redeemed, and there is no cash-out of any kind.
- Is the game fair?
- Yes, and we show our work. The game engine passed a 76-test audit: a random shuffle, exact payouts, and house edges checked against the Wizard of Odds calculator. Read the audit report
- How do I remove ads?
- Free players see a short ad every few rounds. The one-time $3.99 Ad-Free Upgrade removes them for good, and so does any credit pack from $4.99.
- How do I restore the Ad-Free Upgrade on a new iPhone?
- Open Settings, Purchase History and tap Verify Purchases.