TrueCount Blackjack Privacy Policy
TrueCount Blackjack is a blackjack entertainment app. There is no real-money gambling: no cash-out, no prizes, and in-app credits have no real-world value. This policy explains what data the app handles, why, and your choices. It covers version 1.2 and version 1.3 of the app; where the two differ, the policy says so.
The short version
- We don't ask for your name, phone number, or any account. The app has no login. If you send us feedback from the app, we receive the email address you type with it, so we can answer you.
- We don't track you across other apps or websites, and we never ask for tracking permission; the app does not use Apple's App Tracking Transparency framework because it has nothing to track.
- We don't sell data. We use Google Firebase to understand how the app is used and to receive crash reports, and Firebase to deliver the notifications you opt into.
- The free version shows ads between hands, and you can also choose to watch an ad for free credits. Ads are contextual, not based on a behavioral profile of you. The ad-free purchase removes the ads between hands.
- Your game progress is backed up to iCloud under an anonymous Apple-generated identifier so it survives reinstalls.
What the app collects, and why
Device and ad-serving data (Unity LevelPlay and Unity Ads). The app shows ads between hands (unless you own the ad-free upgrade) and rewarded ads you choose to watch for free credits. Our ad partner Unity, through its LevelPlay mediation and Unity Ads, receives the technical data needed to serve and account for these ads: a device identifier (Apple's identifier for vendor), your approximate country-level location derived from your IP address, ad-interaction events (which ads were shown and watched), basic device characteristics (model, language, screen size, connection type), and SDK performance diagnostics. We configure the ads in non-personalized, contextual-only mode: consent flags are set before the SDK starts so no behavioral-advertising profile is built, and the app never requests the iOS tracking permission. Unity's handling of this data is described in Unity's privacy notice.
Usage analytics (Google Firebase Analytics). The app sends Firebase Analytics events about how the app is used: for example hands played, screens opened, ads shown, and purchases made. With them, Firebase receives an app-instance identifier, your device model, iOS version, app version and language, and your approximate country derived from your IP address. The app also sets your Support ID (described below) as an analytics property, so we can match these events to your iCloud backup when we look into a problem. We use this to understand which features players use, to improve the game, and to plan the notifications described below. The app uses the version of Firebase Analytics that does not collect Apple's advertising identifier. Google's handling of this data is described in Firebase's privacy information.
Crash reports (Google Firebase Crashlytics). If the app crashes, it sends a crash report to Firebase Crashlytics: where in the app the crash happened, your device model, iOS version, app version, and an identifier for this installation of the app. We don't attach your Support ID or any other identifier of ours to crash reports. We use them only to find and fix crashes.
Purchase and paywall data (Superwall, versions before 1.3 only). In versions before 1.3, our paywall provider Superwall received anonymous purchase events (which credit pack was bought, subscription status), an anonymous device identifier, and paywall-interaction data, used to operate and improve the in-app store experience. We never sent Superwall your identity; the app has no identity to send. From version 1.3 the store is built into the app and Superwall is no longer used.
Game-progress backup (Apple iCloud/CloudKit). Your credit balance, your progress and statistics (such as XP, hands played, wins and losses, and amounts wagered) and a record of your purchases (product, date, transaction number, amount and currency) are backed up to our app's iCloud database under an opaque, Apple-generated account token (CloudKit user record name). This token lets the app restore your bankroll, progress and purchases after a reinstall. The token does not contain your name or contact details. The app shows it to you as your "Support ID": if you share it with us in a support request, we may use it to look up your backup record and associate it with your inquiry.
Feedback you send (in-app form). If you use Send Feedback in the app's Settings, we receive the email address you type, your message, your Support ID, the app version, and your iPhone model and iOS version. We use them only to read and answer your message. They are stored in Linear, the tool we track our work in, and deleted when you ask us to. Nothing is sent unless you tap Send, and the form says what it sends.
Purchases (Apple). Payment is processed entirely by Apple. We never see your payment details. A record of processed transactions is kept on your device and in the iCloud backup described above, to deliver credits exactly once, to restore purchases and to support refund reversals.
Game Center. If you use leaderboards, Apple's Game Center provides the app with your Game Center display name and avatar to render the leaderboard. This data stays within Apple's Game Center service; we do not transmit it to our servers or to any third party.
Notifications (Apple and Firebase Cloud Messaging). The app uses silent push notifications from iCloud to deliver credit grants and backups. It can also send you notifications such as free credit drops, tips and announcements, delivered through Firebase Cloud Messaging and shown only if you allow notifications. For this, the app saves a notification record in our app's iCloud database: your Support ID, an identifier for this device, the notification token, whether notifications are allowed, which kinds you turned on, the app version, your time zone and when you last opened the app. We use it to send the notifications you turned on at a sensible local time. You can turn each kind off in the app's Settings, or turn off notifications for the app in iOS Settings.
What the app does NOT do
- No real-money gambling, no cash-out, no conversion of credits to anything of value.
- No accounts: we never collect your name, phone number, contacts, photos, or precise location, and we receive your email address only when you type it into the feedback form.
- No cross-app or cross-site tracking; no data broker sharing; no sale of data.
- No advertising profile: the ad, analytics and crash-reporting services described above receive only what this policy lists, and none of them is used to track you across other companies' apps or websites.
Note on terminology: device identifiers and IP-derived approximate location are "personal data" under laws such as the EU GDPR even though they don't directly identify you. Where we say "no directly identifying data," we mean exactly that: the technical identifiers above are still handled as personal data with the protections this policy describes.
Legal bases (EEA/UK users)
Where the GDPR applies, we process the data above on these bases: performance of our contract with you (delivering the game, credits, iCloud backup, the notifications you turn on, and answering the feedback you send us), and our legitimate interests in funding a free app through contextual advertising, in understanding how the app is used and fixing crashes, in sending you the notifications you turned on, and in operating a reliable purchase experience. We do not process special-category data. Because ads are contextual-only, we do not rely on consent-based behavioral advertising.
Retention and deletion
- iCloud backup records (credit balance, progress, purchase records and the notification record under the anonymous token) are retained while you use the app so your progress can be restored and notifications reach you. You can request deletion at any time (see Contact below) and we will remove your records; deleting the app and its iCloud data from your device's iCloud settings also removes your data from your iCloud account.
- Unity, Google Firebase, and Superwall (versions before 1.3) retain the data described above for the periods set in their published privacy policies and our settings with them; the criterion is what each service needs to serve and account for ads, provide analytics and crash reports, deliver notifications and operate the paywall, plus their legal retention obligations. We forward any deletion or access request we receive to the relevant service.
- Feedback messages (your email, message, Support ID and device details) are kept while we handle your message and for our records afterwards. Ask us and we will delete them.
- On-device data (statistics, transaction records, preferences) stays on your device and in your personal iCloud sync; it is deleted when you delete the app and its data.
Your rights
Depending on where you live (including the EEA/UK under GDPR and California under CCPA/CPRA), you may have rights to access, correct, delete, or receive a copy of your personal data, and to object to or restrict certain processing. Because we hold almost nothing about you, most requests reduce to deleting your anonymous iCloud records, the analytics data tied to your Support ID, and any feedback you sent us; contact us and we will action it. We do not sell or share personal information as defined by the CCPA/CPRA. We do not discriminate against you for exercising your rights.
Children
TrueCount Blackjack is rated 18+ (frequent simulated gambling) and is not directed at children. We do not knowingly collect data from children.
Changes
We will post any changes to this policy at this URL with an updated effective date. Material changes will be summarized in the app's release notes.
Contact
Questions, requests, or complaints:
admin@monarchgames.io
Support: monarchgames.io/truecount
Website: Privacy and cookies